Extended Holiday Returns & Exchanges
You may return an item within 60 days of purchase. As long as the item is in original condition with the original packaging. Our customer service team will assess each order that is returned back to us.
For more information please check the "Returns/Exchanges" tab.
How long will my order take to be shipped?
At Global Footcare, we aim to get your order out as soon as possible. Any order made before 2pm will be processed the same business day. Whereas any order that is made after 2pm, will be processed the following business day.
Business days are referred to as Monday - Friday, with the exception of any Singapore public holiday that falls on those days.
You will be emailed a tracking number and the assigned courier once your order is shipped from our warehouse.
Note: Any order with an aerosol item may take an extra 1-2 days to be delivered. Aerosols cannot be shipped by air and have to be delivered by road.
When can I expect my delivery?
Your order may be shipped from either our Singapore or Australian warehouse, based on stock availability.
1 - 3 Business Days
3 - 7 Business Days. (time may vary depending on clearance through customs)
Can I return an item?
You may return an item within 30 days of purchase. As long as the item is in original condition with the original packaging. Our customer service team will assess each order that is returned back to us.
How do I return or exchange an item?
Please follow the below steps
1. Contact our customer service team by emailing firstname.lastname@example.org to let them you would like to make a return or exchange. Make sure to provide them with your order number as well.
2. Repackage your purchase in its original packaging and hold on to it.
3. Our delivery driver will contact you and advise a suitable pick-up or exchange time and location.
4. Once the driver has picked up your package, it may take up to 5 days for the credit to show on your account.
30 Day Satisfaction Guarantee
We are confident you'll love your products so much, that we have given you 30 days to try out your new items! If you don't find your purchases suitable, you may return the product within 30 days for a full refund, less shipping costs.
Our 30 day guarantee is only available for the following brands
Please Note -Exchanges can only be made for the same style or products of equal value.
How much will shipping cost me?
We offer a flat rate of shipping nationwide!
How much does returning an item cost?
If you are looking at returning an item, you will need to contact our customer service team for more information. We also have extra details on the 'Returns/Exchanges' tab. Returns are FREE for all orders over $99. Be sure to package the product securely and how you received it.
Note: Threds items cannot be returned, unless gifted to you, due to the consumable nature of the product. If this is the case, please contact us and we help you out.