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Introducing Contactless Delivery

At Global Footcare, the health and safety of our customers and team members is our main priority. That is why we are now offering Contactless Delivery. What this means is, you can still get all your health care needs delivered straight to your home or work, without the face to face interaction. 

How it works

All orders placed from the 24th of April will automatically apply for this delivery option. This is an auto-mated process so as the customer, you can kick your feet up and wait for the doorbell to ring. 

Does Contactless Delivery cost extra?

Absoutely not! We are firm believers in making sure everyone involved in your purchase is as safe as possible. 

How long will my order take to be shipped?

At Global Footcare, we aim to get your order out as soon as possible. Any order made before 2pm will be shipped out the same business day. Where as any order that is made after 2pm, will be shipped the following business day. 

Business days are referred to as Monday - Friday, with the exception of any public holiday that falls on those days. 

You will be emailed a tracking number and the assigned courier once your order is shipped from our warehouse.

Note: Any order with an aersol item may take an extra 1-2 days to be delivered. Aresols cannot be shipped by air and have to be delivered by road. 

 

When can I expect my delivery?

Your order may be shipped from either our Singapore or Australian warehouse, based on stock availability. 

From Singapore

1 - 3 Business Days

 

From Australia

 3 - 7 Buisness Days. (time may vary depending on clearnace through customs)

 

For more information or a detailed outline on postage delivery times visit the Fastway Website.

Can I return an item?

You may return an item within 30 days of purchase. As long as the item is in original condition with the original packaging. Our customer service team will assess each order that is returned back to us.

 

How do I return or exchange an item?

 Please follow the below steps 

1. Contact our customer service team by emailing info@globalfootcare.com.sg to let them you would like to make a return or exchange. Make sure to provide them with your order number as well. 

2. Repackage your purcahse in its original packaging and hold on to it. 

3. Our delivery driver will contact you and advise a suitable pick-up or exchange time and location. 

4. Once the driver has picked up your package, it may take up to 5 days for the credit to show on your account. 

 

30 Day Satisfaction Guarantee

We are confident you'll love your products so much, that we have given you 30 days to try out your new items! If you don't find your purchases suitable, you may return the product within 30 days for a full refund, less shipping costs. 

Our 30 day guarantee is only available for the following brands

VIONIC

ORTHAHEEL

OS1st

How much will shipping cost me?

We offer a flat rate of shipping nationwide!

Regular: $4.95

 

How much does returning an item cost?

If you are looking at returning an item, you will need to contact our customer service team for more information. We also have extra details on the 'Returns/Exchanges' tab. Returns are FREE for all orders over $99. Be sure to package the product securely and how you received it. 

 

Note: Threds items cannot be returned, unless gifted to you, due to the consumable nature of the product. If this is the case, please contact us and we help you out. 

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